1. Overview

We strive to provide our customers with the highest quality products/services. If for any reason you are not satisfied with your purchase, we offer a fair and transparent refund policy to ensure your satisfaction.

​

2. Eligibility for Refunds

• Timeframe: Refund requests must be submitted within 5 days from the date of purchase.

• Condition: The product/service must be in the same condition as when it was received, with no signs of use or tampering (for physical products).

• Proof of Purchase: A valid receipt or order confirmation must be provided to process a refund.

​

3. Non-Refundable Items

• Customised or personalised items.

• Items purchased on clearance or marked as final sale.

​

4. How to Request a Refund
To request a refund, please follow these steps:

1. Contact our customer service team at info@moneymatix.com with your order details and reason for the refund.

2. Our team will review your request and may ask for additional information or photos.

3. If your refund is approved, it will be processed within 5 business days. The funds will be returned to your original payment method.

​

5. Partial Refunds
In some cases, only partial refunds are granted (e.g., when the product shows minor signs of use or is returned late).

​

6. Exchanges
If you would like to exchange an item instead of a refund, please specify this in your request. Exchanges are subject to product availability.

​

7. Shipping Costs
Refunds do not include shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). Return shipping costs are the responsibility of the customer.

​

8. Late or Missing Refunds
If you haven’t received your refund after 5 days, please:

• Check your bank account again.

• Contact your credit card company, as processing times may vary.

• If you still have not received your refund, contact us at info@moneymatix.com.

​

9. Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website with an updated effective date.​